Frequently Asked Questions
Below you will find answers to the questions we get most frequently asked.
Can’t find the answer you’re looking for? Then please feel free to call us on 01295 266 665, or email us, and we will be happy to help.
We offer an express service if you need your order in a hurry, at a cost of an extra £120 per product. Express on PRO ear plugs is 24 hour production time. Express on IEMs is 48 hour production time. During particularly busy periods we may suspend this service. If you would like to have your order expressed please call our Head Office on 01295 266665 to make arrangements.
Once we have received your ear impressions our production time is currently between 10-15 working days. This can vary depending on the number of orders we have in production.
All products come with a 30 day warranty period for problems with fit, and 12 months warranty on build defects/components.
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Your custom product can last indefinitely, however we recommend new ear impressions are taken every 4 years as the shape of your ear canals can change over time.
Yes, we can repair them. If you would like to send them in to our Banbury office with a covering letter describing the problem and your contact details, we will get back to you with a quote for repair within a few days.