Frequently Asked Questions

Below you will find answers to the questions we get most frequently asked.

Can’t find the answer you’re looking for? Then please feel free to call us on 01295 266 665, or email us, and we will be happy to help.

Once we have received your ear impressions our production time is currently between 10-15 working days. This can vary depending on the number of orders we have in production.

We offer an express service if you need your order in a hurry, at a cost of an extra £120 per product. Express on PRO ear plugs is 24 hour production time. Express on IEMs is 48 hour production time. During particularly busy periods we may suspend this service. If you would like to have your order expressed please call our Head Office on 01295 266665 to make arrangements.

Your custom product can last indefinitely, however we recommend new ear impressions are taken every 4 years as the shape of your ear canals can change over time.

All products come with a 30 day warranty period for problems with fit, and 12 months warranty on build defects/components.
For full details click here

Yes, we can repair them. If you would like to send them in to our Banbury office with a covering letter describing the problem and your contact details, we will get back to you with a quote for repair within a few days.

We will keep a digital copy of your ear impressions for 4 years and will be able to use them to make further products when you order them.

Ear impression taking is a free of charge service when purchasing our custom products and any costs for this are incurred by us, therefore we cannot offer a discount on additional orders.

The following is a good guideline but If you are unsure please feel free to contact us for advice on Whatsapp +31 614 33 99 05.
Pro10 – For Acoustic musicians and small ensembles. For light protection in everyday environments
Pro15 – Orchestral musicians
Pro17 – DJs, Vocalists, sound engineers, gig goers.
Pro20 – Extra High frequency protection, ideal for Drummers
Pro26 – For venue staff and people exposed to high levels of noise for long periods of time. Good for industrial use.
Pro27 – Best suited for Motorcyclists and motorsport. Thinner sound tube on mould to help reduce wind noise under a helmet.

We have created a new page dedicated to helping you choose which in-ear monitor is right for you. You can check this out here – comparison guide. .
The following is a good guideline but If you are unsure please feel free to contact us for advice on 01295 266665.

    • 5 star review  Joost is a nice guy who knows his stuff, and handles the making of the ear impressions very well. The ear plugs fit nicely and work as promised. Hardly any occlusion as far as I can tell and great noise protection while being very much able to understand what people nearby are saying in a club or bar with loud music.

      Francois Free Bidó Avatar Francois Free Bidó
      July 29, 2018
    • 5 star review  I'm the owner of custom made earplugs for more than 10 years now. We started as a group of friends wearing them because one of us became almost deaf. At that time lot's of people still were not wearing them because they 'missed' the soundthrill they said. I do not agree! There are different filterlevels and one of the most important things is timing. You really need to put in your earplugs BEFORE entering a venue. Only then you protect your ears AND you will have optimal 'thrill'. Custom made Earplugs don't only protect your ears, they also give you the ability to hear people better when they talk during the loud sounds. After 10 years my ears changed in form so my old plugs did not do the job anymore and started leaking sound. So time to renew my custom made plugs. In the Netherlands you can order your plugs in almost every hearing or optical store. Here in Ibiza, the island of dance, clubs and extreme soundsystems it was difficult to get custom mad earplugs. But thats all over now! Joost (Ibiza Loves Ears) makes them for you. Exactly how you want them. With different filters, but also with fancy colours if you want. Or almost invisible like mine. Just call Joost. He will come to your place and after a week or so you will experience 'clubbing' in a whole new and very protective way. If I look around I still see a too many people without ear protection. Don't play with your hearing. Because when it's too late... It's too late... and your hearing (or a big part of it) is finished. Think smart! Listen to your ears! Mart Groen, dancemusiclover!

      Mart Groen Avatar Mart Groen
      July 28, 2018
    • 5 star review  I'm very happy with my Ibiza Loves Ears protection plugs. I'm living on Ibiza and the music in clubs is so extremely loud sometimes. I never go out without my ear plugs here!! And I advice you to do the same. Next to that because of my work as a DJ/Vocalist my ears are very important for me and I don't want to damage them when not necessary. Think about your future and get yourself some good earplugs!! The whole creating and delivery service went really fast!

      Chelsea van de Kimmenade Avatar Chelsea van de Kimmenade
      July 26, 2018
    • 5 star review  Professional and looking after the client on the best way possible!!! bravos x

      Luca Ferretti Avatar Luca Ferretti
      July 27, 2018
    • 5 star review  Good initiatief

      Helemaal Hulleman Avatar Helemaal Hulleman
      July 3, 2017
    • 5 star review  After a night dancing the day after a normal hearing�

      Jetty Korendijk Avatar Jetty Korendijk
      July 19, 2018
    • 5 star review  They are very good professionals, Im very happy with my customs ear plugs :)

      Alej Andro Avatar Alej Andro
      July 30, 2018
    • 5 star review  hey ho...massive support for this product...!!! ...I am very happy with my new protectors... ...2 bodyguards for my personal main sence... ...I will never go out again without those 2... ...thanx to joost for working this out, creating and delivery have been fast as hell...so just get you some...and" the groove is got to be shaken, not stirred"...

      Enrico Regini Avatar Enrico Regini
      July 28, 2018
    • 5 star review  Joost great dude for looking after me and my ears. It was different at first using them during my sets but now I couldn’t imagine doing a set without them. No more nights of ringing ears. ���

      Jameson Gilvarry Avatar Jameson Gilvarry
      July 26, 2018
    • 5 star review  Fantastic service, Joost comes to your home, to measure up and make a mold for your ears. A week or so later they are delivered to your door. I use mine all the time, when playing especially in really loud environments. I'd suggest anyone in the business should protect their ears, it's essential and Ibiza Ears can make that possible in a very simple and personal way.

      Scott Gray Avatar Scott Gray
      July 27, 2018
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