Frequently Asked Questions

Below you will find answers to the questions we get most frequently asked.

Can’t find the answer you’re looking for? Then please feel free to call us on 01295 266 665, or email us, and we will be happy to help.

Once we have received your ear impressions our production time is currently between 10-15 working days. This can vary depending on the number of orders we have in production.

We offer an express service if you need your order in a hurry, at a cost of an extra £120 per product. Express on PRO ear plugs is 24 hour production time. Express on IEMs is 48 hour production time. During particularly busy periods we may suspend this service. If you would like to have your order expressed please call our Head Office on 01295 266665 to make arrangements.

Your custom product can last indefinitely, however we recommend new ear impressions are taken every 4 years as the shape of your ear canals can change over time.

All products come with a 30 day warranty period for problems with fit, and 12 months warranty on build defects/components.
For full details click here

Yes, we can repair them. If you would like to send them in to our Banbury office with a covering letter describing the problem and your contact details, we will get back to you with a quote for repair within a few days.

We will keep a digital copy of your ear impressions for 4 years and will be able to use them to make further products when you order them.

Ear impression taking is a free of charge service when purchasing our custom products and any costs for this are incurred by us, therefore we cannot offer a discount on additional orders.

The following is a good guideline but If you are unsure please feel free to contact us for advice on Whatsapp +31 614 33 99 05.
Pro10 – For Acoustic musicians and small ensembles. For light protection in everyday environments
Pro15 – Orchestral musicians
Pro17 – DJs, Vocalists, sound engineers, gig goers.
Pro20 – Extra High frequency protection, ideal for Drummers
Pro26 – For venue staff and people exposed to high levels of noise for long periods of time. Good for industrial use.
Pro27 – Best suited for Motorcyclists and motorsport. Thinner sound tube on mould to help reduce wind noise under a helmet.

We have created a new page dedicated to helping you choose which in-ear monitor is right for you. You can check this out here – comparison guide. .
The following is a good guideline but If you are unsure please feel free to contact us for advice on 01295 266665.

    • 5 star review  Great experience working with Ibiza Loves Ears. Easy and affordable way for your ear protections.

      thumb Alexandru Preda
      7/26/2018
    • 5 star review  Thank you Ibiza Loves Ears for looking after me and my ears. In the beginning was a bit different but now i can't live without my earplugs. Full Recommend

      thumb Luiz Felippe Fell Reis
      7/26/2018
    • 5 star review  Very good profesionals and great products, proud and happy of my custom in ears!

      thumb Bernat Artigues Ribas
      8/05/2018
    • 5 star review  awesome fit and an awesome product! Couldnt be happier

      thumb Jesse Grushack
      7/26/2018
    • 5 star review  save the ears! :)

      thumb Justin Kuijt
      6/21/2017
    • 5 star review  Professional and looking after the client on the best way possible!!! bravos x

      thumb Luca Ferretti
      7/27/2018
    • positive review  La música es importante en nuestras vidas pero la salud más. Músicos, Djs y cualquier persona que trabaje en ambientes con volumen extremo, bien sea música o ruido, debe protegerse de cualquier futuro problema auditivo. Ibiza Loves Ears tiene la solución para ello.

      thumb Joa Escribano
      10/15/2018
    • positive review  Cool Idea for us Music industry entrepreneurs... Full support From Vitamin Malta <3

      thumb Adrian Grech
      10/10/2018
    • 5 star review  Love your ears!

      thumb Nicolás Díaz
      6/12/2018
    • 5 star review  Outstanding deal, Joost is a charming and thorough professional who attends with exceptional kindness. The earplugs are of very good quality and I'm very happy with them and with the recommendation of Joost. I'd definitely recommend them to my friends.

      thumb Juan Trm
      7/27/2018
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