Frequently Asked Questions

Below you will find answers to the questions we get most frequently asked.

Can’t find the answer you’re looking for? Then please feel free to call us on 01295 266 665, or email us, and we will be happy to help.

Once we have received your ear impressions our production time is currently between 10-15 working days. This can vary depending on the number of orders we have in production.

We offer an express service if you need your order in a hurry, at a cost of an extra £120 per product. Express on PRO ear plugs is 24 hour production time. Express on IEMs is 48 hour production time. During particularly busy periods we may suspend this service. If you would like to have your order expressed please call our Head Office on 01295 266665 to make arrangements.

Your custom product can last indefinitely, however we recommend new ear impressions are taken every 4 years as the shape of your ear canals can change over time.

All products come with a 30 day warranty period for problems with fit, and 12 months warranty on build defects/components.
For full details click here

Yes, we can repair them. If you would like to send them in to our Banbury office with a covering letter describing the problem and your contact details, we will get back to you with a quote for repair within a few days.

We will keep a digital copy of your ear impressions for 4 years and will be able to use them to make further products when you order them.

Ear impression taking is a free of charge service when purchasing our custom products and any costs for this are incurred by us, therefore we cannot offer a discount on additional orders.

The following is a good guideline but If you are unsure please feel free to contact us for advice on Whatsapp +31 614 33 99 05.
Pro10 – For Acoustic musicians and small ensembles. For light protection in everyday environments
Pro15 – Orchestral musicians
Pro17 – DJs, Vocalists, sound engineers, gig goers.
Pro20 – Extra High frequency protection, ideal for Drummers
Pro26 – For venue staff and people exposed to high levels of noise for long periods of time. Good for industrial use.
Pro27 – Best suited for Motorcyclists and motorsport. Thinner sound tube on mould to help reduce wind noise under a helmet.

We have created a new page dedicated to helping you choose which in-ear monitor is right for you. You can check this out here – comparison guide. .
The following is a good guideline but If you are unsure please feel free to contact us for advice on 01295 266665.

    • 5 star review  awesome fit and an awesome product! Couldnt be happier

      Jesse Grushack Avatar Jesse Grushack
      July 26, 2018
    • 5 star review  Great experience working with Ibiza Loves Ears. Easy and affordable way for your ear protections.

      Alexandru Preda Avatar Alexandru Preda
      July 26, 2018
    • 5 star review  Esa gran familia Locafm me encanta muchísimo la isla ������������� �� Locafm Ibiza sobre todo la música electrónica

      Ramón Jano Alvarez Avatar Ramón Jano Alvarez
      July 10, 2018
    • positive review  Cool Idea for us Music industry entrepreneurs... Full support From Vitamin Malta <3

      Adrian Grech Avatar Adrian Grech
      October 10, 2018
    • 5 star review  I'm very happy with my Ibiza Loves Ears protection plugs. I'm living on Ibiza and the music in clubs is so extremely loud sometimes. I never go out without my ear plugs here!! And I advice you to do the same. Next to that because of my work as a DJ/Vocalist my ears are very important for me and I don't want to damage them when not necessary. Think about your future and get yourself some good earplugs!! The whole creating and delivery service went really fast!

      Chelsea van de Kimmenade Avatar Chelsea van de Kimmenade
      July 26, 2018
    • 5 star review  save the ears! :)

      Justin Kuijt Avatar Justin Kuijt
      June 21, 2017
    • 5 star review  Fantastic service, Joost comes to your home, to measure up and make a mold for your ears. A week or so later they are delivered to your door. I use mine all the time, when playing especially in really loud environments. I'd suggest anyone in the business should protect their ears, it's essential and Ibiza Ears can make that possible in a very simple and personal way.

      Scott Gray Avatar Scott Gray
      July 27, 2018
    • 5 star review  Joost great dude for looking after me and my ears. It was different at first using them during my sets but now I couldn’t imagine doing a set without them. No more nights of ringing ears. ���

      Jameson Gilvarry Avatar Jameson Gilvarry
      July 26, 2018
    • 5 star review  Good initiatief

      Helemaal Hulleman Avatar Helemaal Hulleman
      July 3, 2017
    • 5 star review  Outstanding deal, Joost is a charming and thorough professional who attends with exceptional kindness. The earplugs are of very good quality and I'm very happy with them and with the recommendation of Joost. I'd definitely recommend them to my friends.

      Juan Trm Avatar Juan Trm
      July 27, 2018
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