Frequently Asked Questions

Below you will find answers to the questions we get most frequently asked.

Can’t find the answer you’re looking for? Then please feel free to call us on 01295 266 665, or email us, and we will be happy to help.

Once we have received your ear impressions our production time is currently between 10-15 working days. This can vary depending on the number of orders we have in production.

We offer an express service if you need your order in a hurry, at a cost of an extra £120 per product. Express on PRO ear plugs is 24 hour production time. Express on IEMs is 48 hour production time. During particularly busy periods we may suspend this service. If you would like to have your order expressed please call our Head Office on 01295 266665 to make arrangements.

Your custom product can last indefinitely, however we recommend new ear impressions are taken every 4 years as the shape of your ear canals can change over time.

All products come with a 30 day warranty period for problems with fit, and 12 months warranty on build defects/components.
For full details click here

Yes, we can repair them. If you would like to send them in to our Banbury office with a covering letter describing the problem and your contact details, we will get back to you with a quote for repair within a few days.

We will keep a digital copy of your ear impressions for 4 years and will be able to use them to make further products when you order them.

Ear impression taking is a free of charge service when purchasing our custom products and any costs for this are incurred by us, therefore we cannot offer a discount on additional orders.

The following is a good guideline but If you are unsure please feel free to contact us for advice on Whatsapp +31 614 33 99 05.
Pro10 – For Acoustic musicians and small ensembles. For light protection in everyday environments
Pro15 – Orchestral musicians
Pro17 – DJs, Vocalists, sound engineers, gig goers.
Pro20 – Extra High frequency protection, ideal for Drummers
Pro26 – For venue staff and people exposed to high levels of noise for long periods of time. Good for industrial use.
Pro27 – Best suited for Motorcyclists and motorsport. Thinner sound tube on mould to help reduce wind noise under a helmet.

We have created a new page dedicated to helping you choose which in-ear monitor is right for you. You can check this out here – comparison guide. .
The following is a good guideline but If you are unsure please feel free to contact us for advice on 01295 266665.

    • 5 star review  Esa gran familia Locafm me encanta muchísimo la isla ������������� �� Locafm Ibiza sobre todo la música electrónica

      Ramón Jano Alvarez Avatar Ramón Jano Alvarez
      July 10, 2018
    • 5 star review  Best in the business, hit up Joost for all your music ear plug needs, the guy is a gent and professional Highly recommend

      Gaz Kempster Avatar Gaz Kempster
      July 27, 2018
    • 5 star review  The industry taking responsibility in hearing conservation towards our global fan base <3

      Joost Toast Avatar Joost Toast
      June 30, 2017
    • 5 star review  Keep your ears happy and your music clean �

      Gunnar Koppens Avatar Gunnar Koppens
      August 6, 2017
    • 5 star review  Professional and looking after the client on the best way possible!!! bravos x

      Luca Ferretti Avatar Luca Ferretti
      July 27, 2018
    • positive review  La música es importante en nuestras vidas pero la salud más. Músicos, Djs y cualquier persona que trabaje en ambientes con volumen extremo, bien sea música o ruido, debe protegerse de cualquier futuro problema auditivo. Ibiza Loves Ears tiene la solución para ello.

      Joa Escribano Avatar Joa Escribano
      October 15, 2018
    • 5 star review  hey ho...massive support for this product...!!! ...I am very happy with my new protectors... ...2 bodyguards for my personal main sence... ...I will never go out again without those 2... ...thanx to joost for working this out, creating and delivery have been fast as hell...so just get you some...and" the groove is got to be shaken, not stirred"...

      Enrico Regini Avatar Enrico Regini
      July 28, 2018
    • 5 star review  Great people who cares about my health

      Alejandro Montoya Almeida Avatar Alejandro Montoya Almeida
      July 26, 2018
    • 5 star review  After a night dancing the day after a normal hearing�

      Jetty Korendijk Avatar Jetty Korendijk
      July 19, 2018
    • 5 star review  Great experience working with Ibiza Loves Ears. Easy and affordable way for your ear protections.

      Alexandru Preda Avatar Alexandru Preda
      July 26, 2018
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