GUARANTEE

Limited 1 Year warranty | To make a return please telephone +44 (0) 1295 266665 and we will assist you.

ACS guarantees all custom ACS branded products against defective manufacture, component failure and/or materials for one year from the date of purchase. It would be helpful if you could supply the original invoice number when making a claim under warranty.

Things not covered under warranty are as follows:

  • Misuse or accidental damage
  • Blockage due to wax or debris in earpiece
  • Attempts to rectify by unauthorised persons
  • Fee to impression taker when redeeming a voucher
  • Postage & Packing fee when a voucher is cancelled
  • ACS will adjust or remake any earpiece returned due to poor fit within 30 days of purchase.

Attenuating filters from the PRO range can also be exchanged once only within 30 days of receipt. Exclusions apply to the PRO27 filter.

We are only able to cover postage costs of items returned within the UK Mainland.

Our warranty shipping cost only covers shipping within the UK Mainland.

We want you to be completely satisfied. If, for any reason, you experience difficulties or are not satisfied with the product or services you receive from us, please let us know.

This does not affect your statutory rights.

    • 5 star review  Good initiatief

      Helemaal Hulleman Avatar Helemaal Hulleman
      July 3, 2017
    • 5 star review  Joost great dude for looking after me and my ears. It was different at first using them during my sets but now I couldn’t imagine doing a set without them. No more nights of ringing ears. ���

      Jameson Gilvarry Avatar Jameson Gilvarry
      July 26, 2018
    • 5 star review  Keep your ears happy and your music clean �

      Gunnar Koppens Avatar Gunnar Koppens
      August 6, 2017
    • positive review  La música es importante en nuestras vidas pero la salud más. Músicos, Djs y cualquier persona que trabaje en ambientes con volumen extremo, bien sea música o ruido, debe protegerse de cualquier futuro problema auditivo. Ibiza Loves Ears tiene la solución para ello.

      Joa Escribano Avatar Joa Escribano
      October 15, 2018
    • 5 star review  Thank you Ibiza Loves Ears for looking after me and my ears. In the beginning was a bit different but now i can't live without my earplugs. Full Recommend

      Luiz Felippe Fell Reis Avatar Luiz Felippe Fell Reis
      July 26, 2018
    • 5 star review  I much appreciated the professionalism of the staff, Highly Reccomended! Thank you

      Cristian Collodoro Avatar Cristian Collodoro
      October 2, 2017
    • 5 star review  Thanks Joost for the consulting about hearing protection and ILE for the unproblematic process of ordering and delivery of my new ACS PRO17. During the first test I was surprised about the filtered but still natural sound. I will use them as often as possible.

      Martin Rüssmann Avatar Martin Rüssmann
      August 6, 2018
    • positive review  Cool Idea for us Music industry entrepreneurs... Full support From Vitamin Malta <3

      Adrian Grech Avatar Adrian Grech
      October 10, 2018
    • 5 star review  Fantastic service, Joost comes to your home, to measure up and make a mold for your ears. A week or so later they are delivered to your door. I use mine all the time, when playing especially in really loud environments. I'd suggest anyone in the business should protect their ears, it's essential and Ibiza Ears can make that possible in a very simple and personal way.

      Scott Gray Avatar Scott Gray
      July 27, 2018
    • 5 star review  Great people who cares about my health

      Alejandro Montoya Almeida Avatar Alejandro Montoya Almeida
      July 26, 2018
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