GUARANTEE

Limited 1 Year warranty | To make a return please telephone +44 (0) 1295 266665 and we will assist you.

ACS guarantees all custom ACS branded products against defective manufacture, component failure and/or materials for one year from the date of purchase. It would be helpful if you could supply the original invoice number when making a claim under warranty.

Things not covered under warranty are as follows:

  • Misuse or accidental damage
  • Blockage due to wax or debris in earpiece
  • Attempts to rectify by unauthorised persons
  • Fee to impression taker when redeeming a voucher
  • Postage & Packing fee when a voucher is cancelled
  • ACS will adjust or remake any earpiece returned due to poor fit within 30 days of purchase.

Attenuating filters from the PRO range can also be exchanged once only within 30 days of receipt. Exclusions apply to the PRO27 filter.

We are only able to cover postage costs of items returned within the UK Mainland.

Our warranty shipping cost only covers shipping within the UK Mainland.

We want you to be completely satisfied. If, for any reason, you experience difficulties or are not satisfied with the product or services you receive from us, please let us know.

This does not affect your statutory rights.

    • 5 star review  They are very good professionals, Im very happy with my customs ear plugs :)

      thumb Alej Andro
      7/30/2018
    • 5 star review  Love your ears!

      thumb Nicolás Díaz
      6/12/2018
    • 5 star review  Joost great dude for looking after me and my ears. It was different at first using them during my sets but now I couldn’t imagine doing a set without them. No more nights of ringing ears. ���

      thumb Jameson Gilvarry
      7/26/2018
    • 5 star review  hey ho...massive support for this product...!!! ...I am very happy with my new protectors... ...2 bodyguards for my personal main sence... ...I will never go out again without those 2... ...thanx to joost for working this out, creating and delivery have been fast as hell...so just get you some...and" the groove is got to be shaken, not stirred"...

      thumb Enrico Regini
      7/28/2018
    • 5 star review  Esa gran familia Locafm me encanta muchísimo la isla ������������� �� Locafm Ibiza sobre todo la música electrónica

      thumb Ramón Jano Alvarez
      7/10/2018
    • 5 star review  Fantastic service, Joost comes to your home, to measure up and make a mold for your ears. A week or so later they are delivered to your door. I use mine all the time, when playing especially in really loud environments. I'd suggest anyone in the business should protect their ears, it's essential and Ibiza Ears can make that possible in a very simple and personal way.

      thumb Scott Gray
      7/27/2018
    • 5 star review  Great people who cares about my health

      thumb Alejandro Montoya Almeida
      7/26/2018
    • 5 star review  Thanks Joost for the consulting about hearing protection and ILE for the unproblematic process of ordering and delivery of my new ACS PRO17. During the first test I was surprised about the filtered but still natural sound. I will use them as often as possible.

      thumb Martin Rüssmann
      8/06/2018
    • 5 star review  Thank you Ibiza Loves Ears for looking after me and my ears. In the beginning was a bit different but now i can't live without my earplugs. Full Recommend

      thumb Luiz Felippe Fell Reis
      7/26/2018
    • 5 star review  I much appreciated the professionalism of the staff, Highly Reccomended! Thank you

      thumb Cristian Collodoro
      10/02/2017
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