GUARANTEE

Limited 1 Year warranty | To make a return please telephone +44 (0) 1295 266665 and we will assist you.

ACS guarantees all custom ACS branded products against defective manufacture, component failure and/or materials for one year from the date of purchase. It would be helpful if you could supply the original invoice number when making a claim under warranty.

Things not covered under warranty are as follows:

  • Misuse or accidental damage
  • Blockage due to wax or debris in earpiece
  • Attempts to rectify by unauthorised persons
  • Fee to impression taker when redeeming a voucher
  • Postage & Packing fee when a voucher is cancelled
  • ACS will adjust or remake any earpiece returned due to poor fit within 30 days of purchase.

Attenuating filters from the PRO range can also be exchanged once only within 30 days of receipt. Exclusions apply to the PRO27 filter.

We are only able to cover postage costs of items returned within the UK Mainland.

Our warranty shipping cost only covers shipping within the UK Mainland.

We want you to be completely satisfied. If, for any reason, you experience difficulties or are not satisfied with the product or services you receive from us, please let us know.

This does not affect your statutory rights.

    • 5 star review  Best in the business, hit up Joost for all your music ear plug needs, the guy is a gent and professional Highly recommend

      Gaz Kempster Avatar Gaz Kempster
      July 27, 2018
    • 5 star review  They are very good professionals, Im very happy with my customs ear plugs :)

      Alej Andro Avatar Alej Andro
      July 30, 2018
    • 5 star review  Love your ears!

      Nicolás Díaz Avatar Nicolás Díaz
      June 12, 2018
    • 5 star review  I'm the owner of custom made earplugs for more than 10 years now. We started as a group of friends wearing them because one of us became almost deaf. At that time lot's of people still were not wearing them because they 'missed' the soundthrill they said. I do not agree! There are different filterlevels and one of the most important things is timing. You really need to put in your earplugs BEFORE entering a venue. Only then you protect your ears AND you will have optimal 'thrill'. Custom made Earplugs don't only protect your ears, they also give you the ability to hear people better when they talk during the loud sounds. After 10 years my ears changed in form so my old plugs did not do the job anymore and started leaking sound. So time to renew my custom made plugs. In the Netherlands you can order your plugs in almost every hearing or optical store. Here in Ibiza, the island of dance, clubs and extreme soundsystems it was difficult to get custom mad earplugs. But thats all over now! Joost (Ibiza Loves Ears) makes them for you. Exactly how you want them. With different filters, but also with fancy colours if you want. Or almost invisible like mine. Just call Joost. He will come to your place and after a week or so you will experience 'clubbing' in a whole new and very protective way. If I look around I still see a too many people without ear protection. Don't play with your hearing. Because when it's too late... It's too late... and your hearing (or a big part of it) is finished. Think smart! Listen to your ears! Mart Groen, dancemusiclover!

      Mart Groen Avatar Mart Groen
      July 28, 2018
    • 5 star review  Esa gran familia Locafm me encanta muchísimo la isla ������������� �� Locafm Ibiza sobre todo la música electrónica

      Ramón Jano Alvarez Avatar Ramón Jano Alvarez
      July 10, 2018
    • 5 star review  Very good profesionals and great products, proud and happy of my custom in ears!

      Bernat Artigues Ribas Avatar Bernat Artigues Ribas
      August 5, 2018
    • positive review  Cool Idea for us Music industry entrepreneurs... Full support From Vitamin Malta <3

      Adrian Grech Avatar Adrian Grech
      October 10, 2018
    • 5 star review  Good initiatief

      Helemaal Hulleman Avatar Helemaal Hulleman
      July 3, 2017
    • 5 star review  Fantastic service, Joost comes to your home, to measure up and make a mold for your ears. A week or so later they are delivered to your door. I use mine all the time, when playing especially in really loud environments. I'd suggest anyone in the business should protect their ears, it's essential and Ibiza Ears can make that possible in a very simple and personal way.

      Scott Gray Avatar Scott Gray
      July 27, 2018
    • 5 star review  Professional and looking after the client on the best way possible!!! bravos x

      Luca Ferretti Avatar Luca Ferretti
      July 27, 2018
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