GUARANTEE

Limited 1 Year warranty | To make a return please telephone +44 (0) 1295 266665 and we will assist you.

ACS guarantees all custom ACS branded products against defective manufacture, component failure and/or materials for one year from the date of purchase. It would be helpful if you could supply the original invoice number when making a claim under warranty.

Things not covered under warranty are as follows:

  • Misuse or accidental damage
  • Blockage due to wax or debris in earpiece
  • Attempts to rectify by unauthorised persons
  • Fee to impression taker when redeeming a voucher
  • Postage & Packing fee when a voucher is cancelled
  • ACS will adjust or remake any earpiece returned due to poor fit within 30 days of purchase.

Attenuating filters from the PRO range can also be exchanged once only within 30 days of receipt. Exclusions apply to the PRO27 filter.

We are only able to cover postage costs of items returned within the UK Mainland.

Our warranty shipping cost only covers shipping within the UK Mainland.

We want you to be completely satisfied. If, for any reason, you experience difficulties or are not satisfied with the product or services you receive from us, please let us know.

This does not affect your statutory rights.

    • 5 star review  Good initiatief

      Helemaal Hulleman Avatar Helemaal Hulleman
      July 3, 2017
    • 5 star review  Joost great dude for looking after me and my ears. It was different at first using them during my sets but now I couldn’t imagine doing a set without them. No more nights of ringing ears. ���

      Jameson Gilvarry Avatar Jameson Gilvarry
      July 26, 2018
    • 5 star review  Fantastic service, Joost comes to your home, to measure up and make a mold for your ears. A week or so later they are delivered to your door. I use mine all the time, when playing especially in really loud environments. I'd suggest anyone in the business should protect their ears, it's essential and Ibiza Ears can make that possible in a very simple and personal way.

      Scott Gray Avatar Scott Gray
      July 27, 2018
    • 5 star review  After a night dancing the day after a normal hearing�

      Jetty Korendijk Avatar Jetty Korendijk
      July 19, 2018
    • 5 star review  Thank you Ibiza Loves Ears for looking after me and my ears. In the beginning was a bit different but now i can't live without my earplugs. Full Recommend

      Luiz Felippe Fell Reis Avatar Luiz Felippe Fell Reis
      July 26, 2018
    • 5 star review  Thanks Joost for the consulting about hearing protection and ILE for the unproblematic process of ordering and delivery of my new ACS PRO17. During the first test I was surprised about the filtered but still natural sound. I will use them as often as possible.

      Martin Rüssmann Avatar Martin Rüssmann
      August 6, 2018
    • 5 star review  awesome fit and an awesome product! Couldnt be happier

      Jesse Grushack Avatar Jesse Grushack
      July 26, 2018
    • 5 star review  hey ho...massive support for this product...!!! ...I am very happy with my new protectors... ...2 bodyguards for my personal main sence... ...I will never go out again without those 2... ...thanx to joost for working this out, creating and delivery have been fast as hell...so just get you some...and" the groove is got to be shaken, not stirred"...

      Enrico Regini Avatar Enrico Regini
      July 28, 2018
    • 5 star review  The industry taking responsibility in hearing conservation towards our global fan base <3

      Joost Toast Avatar Joost Toast
      June 30, 2017
    • positive review  La música es importante en nuestras vidas pero la salud más. Músicos, Djs y cualquier persona que trabaje en ambientes con volumen extremo, bien sea música o ruido, debe protegerse de cualquier futuro problema auditivo. Ibiza Loves Ears tiene la solución para ello.

      Joa Escribano Avatar Joa Escribano
      October 15, 2018
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