Good news, it has never been easier to buy our ACS custom products!

If you’ve bought a custom product we’ll need impressions of your ears. This can be done by one of our impression taking partners in Spain and all over the world! Once you ordered your custom earplugs, we will send you a voucher via email with a step-by-step instruction manual within 24hrs. In this manual you’ll also find find the address of our local ACS impression taking partner. Just give them a call, tell them you come through us, make the appointment and bring your voucher.

If you are on Ibiza, your ear impressions can be taken on location – visit the contact page for details to make an appointment.

After your appointment you need to send your impressions to our laboratory in the UK. It is very important that you add your full name + ACSES behind it so we know which order it is! On arrival in the lab we will send you an e-mail that we’ve received your impressions. Production time takes about 10 -14 days to complete, depending on the amount of orders we have. We will contact you again by e-mail to let you know when your order has been despatched with a track and trace code to follow your package.

*Please note – ACS custom products require good deep impressions in order to create a seal in the ear therefore it is important there is no wax block in the ear canal. If you think you may have a wax build up, please visit your local doctor for a consultation before booking an appointment for ear impressions. Don’t try to clean them yourself with a cotton tip, this may result in damaging the ear and/or eardrum!

3D Scans of your impressions

We 3D scan your ear impressions and the electronic copy will remain good to use for four (4) years. This is due to the fact that your ear canals (just like your body) will change your entire life. So in case you lose an earplug, the whole set or if you want anything else from our custom product range you can order directly with us – no need for another set of ear impressions!

Professional impression takers in Spain

ACS has a network of authorised impression takers covering the whole of Spain. We guarantee you the best service from our hearing partner professionals!

International Enquiries

If you are not in Spain or Ibiza please visit our international homepage acscustom.com to find an ACS partner near you. If there is not an ACS partner in your country please contact us here for advice on ordering and shipping.

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